George Avenue | Ballyclare | BT39 9HL

Appointments

Tel: 028 9334 3500

Life Threatening Emergencies

For real life-threatening emergences such as those below: RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Consultations for 16 to 75 year olds

If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

Do you need to see a GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on Who should I see? which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

Urgent Cases

Urgent cases will always be seen on the same day.

Infectious Disease

If you have a suspected infectious disease, please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.

Telephone Advice

If you wish to speak to a doctor on the telephone, you need to ring between 09.30 and 11.00, you will be asked to leave your name, details, contact number and a brief explanation of your problem. The doctor will then return your call as soon as possible. Please remember that the doctor has a busy schedule. Please be aware, our number is WITHHELD, you should keep your phone to hand in order to answer the return call.